Technical support in English, Dutch, French and German for Level3 Services
Direct Internet Access (with Managed Router )
Testing service with
- Ping, Traceroute
- Checking serial interface and other configuration
settings on IP Access Routers
Customer Premise Equipment testing
- CSU/DSU (Kentrox) hardware tests
- Cisco router configuration (access-lists,...)
Additional support
- DNS, Newsfeeds, e-mail,...
- BGP4 (route flapping, dampened-paths,...)
Co-location (in Level3 Gateway) for Web servers, Telephony and other equipment
- Testing of Vlan configuration customer
- Support of Remote Hands (reset customer equipment)
International Private Line
- Leased Lines from Europe to USA
- DACCS configuration; SDH SONET
- Add Drop Multiplexers
Managed Modem
- TNT - Modem Banks for Dial Up
- RADIUS Authentication - Authorization
Facilitating the Customer Hand-over process between the Customer Implementation department and the Customer Care department.
- Creation of an interim Customer (relational) database in MS-Access
- Central point of contact for accurate customer information
Lecturing
- Technical training of new staff
- Gateway tours
- I have always enjoyed lecturing and take pride in explaining
complex technical topics in laymen’s (simplified) terms.
Customer Care Skills
- Well developed communication skills for internal and external Customers
- Working in a highly stressed environment meeting Service Level Agreements
|